Device Issues

Android device will not launch the game
Certain Android devices (IE: Moto 5GS, Samsung J7) will need to follow the steps below to properly run ARK: Survival Evolved:   Make sure your device has...
Wed, 19 Jun, 2019 at 12:17 PM
General Troubleshooting
See your issue listed below? Try the following steps. "Game Center login not found" Go into Settings, scroll to the bottom and find Game Cente...
Tue, 16 Jul, 2019 at 9:51 PM
General Android Device issues
Many Android device issues can be fixed by clearing your app cache. To do so, please follow the steps below; 1. Open the Settings app on your device. 2...
Thu, 13 Feb, 2020 at 3:15 PM
General iOS Device issues
Many iOS issues can be fixed by performing a Force Restart on your device. This process is different from a Factory Reset only serves to clear out the memor...
Thu, 13 Feb, 2020 at 3:18 PM
Download Issues (Android)
If you are experiencing issues with downloading the game on Android, then please try the solutions below: Method 1: Clear the Google Play cache This i...
Fri, 10 Apr, 2020 at 9:19 AM
Bad Download or Not Enough Storage - Compatible Android Device
For an Android device to be compatible, it must have operating system 8.0 or higher, a minimum of 3GB of RAM, and Vulkan support. If your device meets t...
Fri, 17 Apr, 2020 at 2:37 PM
iPhone - One side of the screen does not function
This is an issue most commonly seen with iPhones X and up (or iOS 14, if you have an older device that was able to get this feature.) Open your device ...
Thu, 8 Jul, 2021 at 8:52 PM